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FAQ

  • Who are the owners of the store!
    Hello, the owners and operators of the store are William and Tamara, husband and wife team. Thanks
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • What is your refund policy?
    We only issue store credit. We suggest you purchase a small amount at a time just in case you need to return your item(s). Please review our return policy as there as some items that are nonreturnable. Thanks!
  • Do you ship to other countries outside of the US?
    Unfortunately, not at this time. We are working on it. Please check back again at a later time. We apologize for any inconvenience. Thanks!
  • Do you offer local pickup
    We do offer local pickup. If you reside in Colorado Springs, please select local pickup at checkout. We will contact you when your order is ready and arrange to meet in person, which is usually in Fountain area. Thanks!
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Where do you ship from?
    We ship directly from Colorado Springs, Colorado. No middle man at all. Thanks for asking!
  • What is your processing timeframe?
    Hello, we aim to process and prepare new orders to ship same day as your order is placed, if we receive your order by 11:00 am MST (Denver). Inclement weather may cause a delay. We will send an email if we are not able to ship your order due to the weather. This also applies to local pickup. Thanks!
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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